Mason’s Christmas Tree Warranty

At Mason’s, we build our trees to last a lifetime — and we stand behind that promise. Every tree comes with a complimentary 10-year warranty against manufacturing defects, with the option to upgrade to our Premium Extended Warranty for extra peace of mind.

Standard Warranty (Complimentary)

Coverage: 10 years, limited to manufacturing defects.

What’s covered:

  • Structural defects in the trunk or frame.
  • Major faults in hinged branches or assembly mechanism.
  • Manufacturing faults that prevent normal setup or use.
  • What’s not covered:
  • General wear and tear from regular use.
  • Shedding of needles or minor cosmetic issues.
  • Damage caused by mishandling, storage, pets, accidents, or modifications.

Resolution: If your tree is found to have a manufacturing defect, we will repair or replace the affected part at our discretion.

Premium Extended Warranty (Optional Add-On)

For just $100 per tree, you can upgrade to our Extended Warranty Plan, which gives you:

  • 1-for-1 Tree Replacement for 3 years from purchase.
  • Valid for any issue — whether accidental damage, wear and tear, or defects.
  • Replacement with a tree of the same or equivalent model (subject to availability).
  • Important: Each Extended Warranty covers one replacement claim only during the 3-year period.
    Once a replacement has been made, the Extended Warranty is considered fully used and will no longer be valid.

How It Works

  • Select the Extended Warranty Add-On when purchasing your tree. Or click here to buy.
  • Keep your order confirmation and warranty certificate as proof of coverage.
  • In the event of an issue, contact our support team with photos/videos and order details.
  • Our team will arrange repair, replacement, or 1-for-1 exchange depending on your plan.

Important Notes

The complimentary 10-year warranty and the paid Extended Warranty run concurrently.

If you purchase the Extended Warranty, you receive both protections:

  • 10-year manufacturing defect warranty
  • 3-year 1-for-1 replacement coverage

Warranties are non-transferable and valid only for the original purchaser.

Coverage begins on the date of delivery.