Please read the following terms and conditions carefully before using our website www.mason.com.sg (“Site”), so that you may be fully aware of your legal rights and obligations with regard to Masons Home Décor Pte. Ltd. UEN 201707749N.
By accessing our Site and engaging our services, you hereby agree that you have read and agreed to be legally bounded by the following Terms and Conditions. If you do not accept these Terms and Conditions, please leave the site immediately.
Masons Home Décor Pte. Ltd. may at any time amend these Terms and Conditions by updating on the site. Any user of the site is deemed to accept any changes of the Terms and Conditions at any point of time. If you do not agree to any amendments made now or in future, please leave the site immediately.
a. The site is owned and maintained by Masons Home Décor Pte. Ltd.
b. Masons Home Décor operates as a seasonal business specialising in the sale of artificial Christmas trees, Christmas ornaments, Christmas decorations, and other related accessories. Masons Home Decor is also known by the Singapore public as Mason Christmas tree, and we are the largest Christmas tree store in Singapore.
c. Masons Home Decor Pte. Ltd. reserves the right to change, modify, suspend or discontinue the whole or any portion of the Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Site without notice or liability.
a. Masons Home Decor Pte. Ltd. grants you a personal, non-exclusive and non-transferable licence to use the Site, and access and use all services available via the Site, subject to the terms set out in these terms and conditions that you are reading.
b. You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of:
ii. the Site;
iii. any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, except, to the extent permitted, with the prior written consent of Masons Home Decor Pte. Ltd. or unless expressly permitted in these terms and conditions.
c. You agree not to reproduce, display or otherwise provide access to the Site, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Masons Home Decor Pte, Ltd.
d. The Site and all content are the copyrighted work of Masons Hoe Decor and we reserve the rights to retain all rights in the Site.
e. You may not decompile, reverse engineer or otherwise attempt to discover the source code of the Site or any content, except under the specific circumstances expressly permitted by law or Masons Home Décor Pte. Ltd. in writing.
f. You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.
3. Delivery, Orders, Pricing & Payments
Masons Home Decor Pte. Ltd. delivers to most areas in Singapore except for Tuas, Jurong Island, Army Camps, Changi Airport, and Sentosa Island. Such locations require a 40 SGD surcharge. You may check with us should you have a requirement for delivery to the above mentioned restricted zones.
All orders made by you, the customer, are subject to the acceptance by Masons Home Decor Pte. Ltd. A processed payment shall not be an indication that an order has been accepted by Masons Home Decor Pte. Ltd. Masons Home Decor Pte. Ltd. reserves the right to cancel any order due to stock unavailability or other reasons by providing a full refund without reason. All orders made will be responded with via e-mail to confirm with the customer that the order has been accepted through the notification of the orders delivery date.
By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
4. Promotions and Programmes
Masons Home Decor Pte Ltd may run promotions or programmes from time to time. These may be in the form of coupon codes or contests that result in a winner. We reserve the right to cancel a promotion, coupon code, or programme at any given time without notice or liability
Delivery slots are subject to the earliest availability. Each product in the Site states the earliest date of delivery. The details of the delivery or shipping we provide are as follows:
- Delivery Days and Location
We delivery everyday, to all parts of Singapore, including weekends and public holidays.
- Delivery Time Slots
We deliver from 10 am to 5 pm, and 7 pm to 10 pm, on all days excluding Sundays and Public Holidays
- Free Delivery Entitlement
Delivery is free of charge for all orders above $200
- Standard Delivery
For orders below $200, delivery is only $7.90 per order.
- Extended Delivery
Regardless of order amount, there is an additional surcharge of $50 for deliveries to locations of Tuas, Jurong Island, and Sentosa
You may collect your purchase any day (before 5 pm) after making an order online at 5 Pereira Road, #04-01, Asiawide Industrial Building, Singapore 368025.
- Special Request
We do cater for special requests at respective surcharges. For example, delivery at 3am. Reach out to us via the red chat box at the bottom right of your screen and our friendly customer care officers will be more than pleased to assist!
Deliveries by Masons Home Decor Pte. Ltd. are outsourced to reliable third party logistic partners. Masons Home Decor Pte. Ltd. will not be held liable for late deliveries. However, we will try our very best to inform you should there be any delay.
Masons Home Decor Pte. Ltd. reserves the right to change your delivery date upon your consent up to 24 hours before the time of your delivery.
Customers are to ensure that their purchase can fit into all elevators and entry ways that the delivery men will encounter while performing the delivery. Customers are to inform Masons Home Decor Pte. Ltd. before placing an order should they realise that the dimensions of the product will be bigger than that of the elevator or their entry ways. Failing to do so will result in a failed delivery:
- We mark this order as a cancelled order. We will refund you your order less 50 SGD. Therefore, if your order is 200 SGD, we will refund you only 150 SGD. If your order is less than 50 SGD, you will not be refunded.
- Negotiate directly with the drivers if they wish to dismantle the goods, bring it to your space, and assemble it again. This process usually takes 2 to 3 hours and the drivers have the right to decline your offer. Should they accept the offer, please negotiate directly with them for a suitable monetary compensation.
- RECOMMENDED: We leave it at the nearest accessible place while the customer makes his or her own arrangements
Please note that there is a charge of 20 SGD per flight of stairs should our driver be required to carry your order up the stairs. For example, if there is 2 flight of stairs from the first storey to the second, it would cost you 40 SGD.
6. Returns and Refund Policy
As long as the purchase is in its original condition, we do accept returns or refunds, subject to the following terms below:
- You will have to notify us via What’s App or online chat within 7 calendar days from the date your order had been delivered or collected.
- A restocking fee of 10% of your total order is applicable for every return. That being said, you will only be refunded 90% of your order.
- Returns have to be made by hand, by the customer, to our premises in Singapore
- We do not offer exchanges. Should you wish to exchange your item for a different product, please opt for a refund and then, purchase a new item.
- We do not accept returns and refunds for items that have been opened before, or not in original condition.
- All faulty goods will be settled with either via one to one exchange, partial refund, or full refund. The Company reserves the right to decide which approach we will take. For example, if you purchased a box of 6 baubles, and one was damaged, we will opt to refund you the pro-rated cost of a single piece. If the item is fully faulty, we will replace the item for you as soon as we can.
- We reserve the right to take action against you if your returned item does not match your purchase.
7. Intellectual Property
The copyright, patents, trade marks, registered designs and all intellectual property rights in the Site and all Content shall vest in and remain with Masons Home Décor Pte, Ltd.
The trademarks, logos and service marks displayed on this Site are the property of Masons Home Décor Ltd. You are not permitted to use the name of Masons Home Décor including in any advertising or publicity or as a hyperlink, without the prior written consent of Masons Home Décor or such third party.
The domain name on which the Site is hosted on is the sole property of Masons Home Décor and you may not use or otherwise adopt a similar name for your own use.
8. Comments, Feedback and Other Information
You may provide or submit comments, feedback, suggestions and other content or information so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a comment. Masons Home Décor reserves the right (but not the obligation) to review, remove or edit such content.
You hereby grant Masons Home Décor a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any comments that you provide or publish through or in relation to the Site, for any purpose as Masons Home Decor may require at its sole discretion. You further agree that Masons Home Decor may use and publish your name in connection with such comments.
9. Linked Sites
Masons Home Decor Pte. Ltd. may provide links, plug-ins, widgets or other connections to other sites that may be of relevance and interest to customers and users of our Site. Masons Home Decor Pte. Ltd. has no control over, and is not responsible for the content on or obtained through the linked sites or for any damage you may incur including any virus, spyware, malware, worms, errors or damaging material contained in the link sites. You hereby agree to assume all risk arising from the use of the linked sites and hereby irrevocably waive any claim against us with respect to the linked sites.
11. Notification of Infringement
Masons Home Decor Pte. Ltd. reserves the right to investigate notices of copyright, trademark and other intellectual property infringement in respect of the Site and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site or Services, please notify Masons Home Decor in writing immediately, containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
All Infringement Notices shall be sent to Masons Home Decor addressed as follows:
Masons Home Décor Pte. Ltd.
5 Pereria Road, #04-01
Asiawide Industrial Building
Masons Home Decor Pte. Ltd. will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against Masons Home Decor Pte. Ltd. in respect of any Infringing Material, unless you have first given Masons Home Decor the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter Masons Home Decor Pte. Ltd. refuses or fails to remove the Infringing Material within a reasonable time. Where Masons Home Decor removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against Masons Home Decor under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by Masons Home Decor.
You acknowledge and agree that Masons Home Decor has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.